Organizational Behavior Management
Gholamreza Moradi Siyasar; aliasghar mohammadnejad; Hosein Taheri
Abstract
In order to hold sports events as lively and safe as possible, managing the emotions of the spectators is one of the most important goals of those in charge of organizing competitions. Therefore, the aim of the current research is to design emotion management in creating stable security in major sports ...
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In order to hold sports events as lively and safe as possible, managing the emotions of the spectators is one of the most important goals of those in charge of organizing competitions. Therefore, the aim of the current research is to design emotion management in creating stable security in major sports events in Iran. This research was carried out with a qualitative method based on the data theory of the foundation. The data was collected using in-depth interviews with 17 experts and experts [sports managers (5 people), law enforcement and sports managers (5 people), social psychology elites (7 people)], which continued in a targeted manner until the theoretical saturation of data collection was reached. Found. Open, central and selective coding methods were used for data analysis. To achieve validity, the three-tier method was used, and to achieve reliability, the retest method was used. The results showed that causal factors include police, security and psychological measures, background factors include fan culture and social changes; Intervening factors include event security weaknesses, audience management weaknesses, and organization coordination weaknesses. The strategies included psychological scientific management of the event, providing a platform for emotional release, technology, strengthening welfare services, education, using the media, and integrated psychological management. In order to manage emotions, the organizers of a sports event should know the mental state of the participants and use scientific psychological management of the fans to plan appropriate actions in an event to provide the grounds for a safe and lively event. Therefore, it is suggested that the trustees use law enforcement and psychological experts for emotion management
