Organizational Behavior Management in Sport Studies

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The Role of Educational System Effectiveness on Organizational Performance with the Mediating Role of Organizational Citizenship Behaviors among Female Employees of the Ministry of Sports and Youth

Document Type : Research Paper

Author

Assistant Professor Farhangian University

10.30473/fmss.2025.74864.2671

Abstract

This study investigates the impact of the effectiveness of the educational system on organizational performance, with organizational citizenship behaviors serving as a mediating factor among female employees at the Ministry of Sports and Youth. The research is cross-sectional in terms of time, applied in purpose, and descriptive in nature. The statistical population included all female employees of the Ministry of Sports and Youth, totaling 324 individuals, all of whom were invited to complete the questionnaire. After excluding incomplete responses, 284 questionnaires were analyzed. The research instruments comprised standardized questionnaires on Organizational Citizenship Behavior, Educational System Effectiveness, and Organizational Performance. Content validity was confirmed through consultation with subject matter experts. Reliability was assessed using Cronbach’s alpha, with coefficients of 0.70, 0.91, and 0.88 for the organizational performance, educational system effectiveness, and organizational citizenship behavior questionnaires, respectively. Data analysis and descriptive statistics, including means and standard deviations, were conducted using SPSS software. Hypotheses were tested using independent t-tests, Pearson correlation coefficients, structural equation modeling (SEM), and PLS software. The results indicated that the educational system and its components, organizational performance, and organizational citizenship behavior among the Ministry of Sports and Youth employees were at satisfactory levels. Additionally, significant positive relationships were found between the educational system and both organizational performance and organizational citizenship behaviors.

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Organizational Behavior Management in Sport Studies
Volume 12, Issue 3 - Serial Number 47
October 2025
Pages 65-79
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