Document Type : Research Paper
Authors
Abstract
The purpose of this study was to investigate the effect of job satisfaction and perceived organizational support on provided service quality by Sports and Youth offices of Golestan province employees. Statistical population of the study was all employees of Sports and Youth offices of Golestan province (220 persons) that 141employees selected as a statistical sample of research. To collecting data, questionnaires of job satisfaction (Bobbin & Boles, 2004), perceived organizational support (Yavas & Babakus, 2009) and provided service quality (Lasser et al., 2002) were used. To analyze the data and identify the effects of research variables, structural equation modeling was used by Smart PLS software.
The findings showed that job satisfaction hasn’t significant impact on offered service quality provided by Sports and Youth offices of Golestan province employees, but effect of perceived organizational support on provided service quality by employees was significant. It is recommended to managers of Sports and Youth offices of Golestan province that by improve employees’ job satisfaction and proper organizational support of them improve the quality of services provided by employees.
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